FREQUENTLY ASKED QUESTIONS

Have a question about Oriam facilities or services? Check out our FAQs below or click the contact us button.

Contact Us

NOW OPEN!

LAST UPDATED: 22/07/2022

The Scottish Government legislation and guidance for covid-19 is relaxing, therefore, we have now returned to regular service at Oriam. We will be updating this FAQ page with questions and answers about our general facilities and services to keep you up to date and informed.

 

  • Gym Facilities, no pre-booking required

  • Fully accessible Changing Rooms, Lockers & Showers

  • Group Exercise Classes

  • Sports Hall Activities

  • Pitch Activities

GENERAL

What are your current opening times?

Oriam is currently open to the public, members and performance sports. Our current opening hours for the festive period are as follows:

MON 27th – THURS 30th | 08:00 – 20:00
FRI 31st| 08:00 – 16:00

SAT & SUN 1st & 2nd JAN 2022| CLOSED

MON 3rd JAN| 08:00 – 20:00
TUES 4th JAN| Return to standard hours

Our standard opening hours are:
MON – FRI | 06:30 -22:00
SATURDAY| 08:00 – 20:00
SUNDAY| 08:00 – 22:00

Do non-members need to pay to play if playing with a member?

Yes. All Non-Members must check in at the desk and pay the guest sport fee regardless of if they are playing with a member.

Will I need to wear a face mask when I visit?

As of the current Government Covid-19 guidelines, it is no longer mandatory to wear a mask indoors although it is still recommended that the public should follow the guidance and signage of the venue. 

Please read our full face mask policy here

What should I bring with me?

We ask members to only bring the essentials into the building.

  • Dress ready for your activity before arrival. Changing rooms access will be limited.
  • A face mask.
  • Oriam Members card. You will need this for access to the fitness suite and car park.
  • A water bottle. Stay hydrated during your activity, water fountains now available for re-fills. 
  • Your own equipment for an activity. Rackets, Yoga mats and resistance bands for example. 

Can I use the changing rooms or showers when I visit?

Yes. We have two sets of changing rooms in the main sports centre across from our main sports hall and outside our Fitness Suite, all with showers and changing facility. As well as this Oriam provides a private shower room and accessible changing room, also fitted with shower facilities.

Please note that our lockers do require you to bring your own padlock in order to use them.

How do I leave feedback about my visit?

Our team are doing their upmost to make sure everyone’s visit is safe, clean, friendly and fun. If you have any feedback on your visit please let us know. You can email hello@oriam.hw.ac.uk or use our feedback form.

Oriam Complaint Procedure

ACTIVITIES

We are following the Sports Scotland guidance on the current sporting guidelines regarding Covid-19. As of right now all sport is back in action with little to none social distancing needed however we ask you to remain mindful of all our guest’s personal space.

Gym & Fitness

Now that Government guidelines have relaxed our members no longer need to book into our fitness suite to gain access. However, you must have a membership card, Student ID, or a guest pass that can be printed out at reception.

  • Our Fitness Suite does maintain fully stocked cleaning stations & has a cleaning schedule in place to provide a clean, hygienic space for all users.
  • To help our staff out we do encourage all users of our Fitness Suite to wipe down equipment before and after use.
  • Group inductions and 1-1 Personal Training can be booked at our reception desk

Group Exercise Classes

Our Group Exercise Classes are now back in our studios. You can check out our current timetable here and you can book classes via our Members Area or Oriam App.

Casual Sports

  • Badminton, Squash, Basketball & Table Tennis.
    Availability for casual court sports sessions can be viewed on the Our Oriam App and enquired about at our reception desk.
  • Booking is essential
  • Non-members must pay at the same time as making their booking. (Payments will be cashless after August 1st)
  • Equipment (racquets & balls etc) can be hired at reception for a small fee

Team Sports & Training

Throughout lockdown Oriam continued to host professional sport training with all precautions in place. We have gradually re-opened availability since April and now we can welcome back more teams for indoor & outdoor contact sport, in line with Level 0 guidance. You can find our current Group Sport Guidance here

For more information on team training bookings please contact bookings@oriam.hw.ac.uk

Which activities are currently available?

 All activities must be pre-booked, including Fitness sessions. We will update everyone as anything changes. We will follow the guidance from each governing body on set-up, equipment and numbers. 

Current available activities are:

  • Fitness sessions
  • Group Exercise classes (online only)
  • Squash (own equipment, solo practice or same household)
  • Badminton (own equipment, solo or single household)

How Do I book an activity?

If you are a current member you are welcome to book an activity online, via our new app or by phone. Our new Oriam App is a convenient way to manage all of your activities on the go. To login to the app or online you will need your email address and password. If you have any difficulties logging-in please try the ‘forgotten password’ link or you can call or email reception for assistance during opening hours.

Please remember to cancel your booking if for any reason you are unable to attend. This may give another member the opportunity to go to an activity and we will be using our booking system as part of our track & trace protocols so attendance will be closely monitored. 

Which Group Exercise classes are available?

All Group Exercise have been moved to online only for the coming weeks. A new timetable can be found here

What is available in the fitness suite?

Our main fitness suite has been adapted to keep everyone safe and happy during a workout. 

  • full range of equipment available. New layout for social distancing.
  • Pre-booking essential
  • Sessions set to 60 or 80 minute bookings. No extensions for late arrivals.
  • Maximum capacity: 40 members per hour. 
  • Allocated time for deep cleaning between bookings.
  • One way system in place.
  • Additional cleaning stations available for member use.

What about group or team sports?

We are working closely with sportscotland to implement group sport at Oriam and will update our guidance as soon as possible. We will be in contact with any groups due to train at Oriam in the coming weeks.

Here is our current guidance on team sports and if you are interested in booking your team in for training sessions please email the bookings team. 

MEMBERSHIP

Where can I find out about Memberships?

All our memberships are detailed on our Memberships Options page and these can be purchased online through the Our Oriam app or at our reception desk, where our team will be more than happy to help. 

If you have any queries about our memberships then please contact us on  0131 451 8400 or drop us an email at membership@oriam.hw.ac.uk.

I am not a current member how do I join up?

Interested in joining us? We are open to new members now. Check out our memberships page for more information or you can contact our membership team to book an appointment. membership@oriam.hw.ac.uk

We are open to non-member visitors too, with pay-as-you-go charges for each activity. Every visitor must register attendance to complete track and trace and make payment before starting the session.

BISTRO

What are the Bistro opening hours?

The Bistro area has now been converted to a bookable team dining / meeting space that can be booked through our conference page.

The Bistro now operates from our TukTuk located at the reception desk where you can grab a range of hot and cold drinks, sandwiches and wraps, and a variety of cakes and snacks.

Opening Hours:

  • Mon-Fri: 0830-1530
  • Sat & Sun: 0830-1530

What is on the menu at the Bistro?

  • Teas, coffees and light snacks.
  • Breakfast Rolls, soup, sandwiches and more. 
  • Bistro Tuk-tuk – Take-away breakfast, lunch, drinks and snacks all available at the Bistro Tuk tuk.

  • Meetings and Conference spaces

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