FREQUENTLY ASKED QUESTIONS

Have a question about Oriam facilities or services? Check out our FAQs. 

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WHAT’S OPEN AT ORIAM? 

  • Fitness Suite & Personal Training

  • Group Exercise Classes

  • 7-a-side football (outdoor synthetic)

  • 5 -a-side football (Oriam Indoor Pitch)

  • Oriam Bistro and vending machines (sit-in & take-away)

  • Squash Courts  (own equipment, solo practice or same household)

  • Badminton Courts (own equipment, on-court playing bubbles)

  • Toilet Access

  • Water fountains

GENERAL

When will Oriam Re-open?

Oriam re-opened to members on 31st August 2020 on a phased re-opening plan. All possible measures have been taken to make everyone’s visit a safe, clean and friendly experience and we appreciate your support and understanding as we adapt to the ever changing situation. 

What are your current opening times?

From Monday 14th September we will be open as follows:

Monday – Friday // 06:30 – 22:00

Saturday // 08:00 – 20:00

Sunday // 08:00 – 22:00

Will I need to wear a face mask when I visit?

We ask all members who can do so, to please wear a mask on arrival to the building and in corridors when moving between activity areas. We have a ‘keep left’ system in all corridors which we ask everyone to follow and sanitizing stations at each entry point and activity area.  

What should I bring with me?

We ask members to only bring the essentials into Oriam.

  • Dress ready for your activity before arrival. Changing rooms are currently closed.
  • A face mask.
  • Oriam Members card. You will need this for access to the fitness suite and car park.
  • A water bottle. Stay hydrated during your activity, water fountains now available for re-fills. 
  • Your own equipment for an activity. Rackets, Yoga mats and resistance bands for example. 

Can I use the changing rooms or showers when I visit?

Our changing rooms and showers will be closed at the moment. We encourage members to change at home and arrive ready to workout. Access to lockers will also not be available so please only bring the essentials into the building. We hope to open changing rooms shortly. 

How does the Rule of 6 Affect Oriam?

The new legislation on social gatherings does not apply to organised sport or gym areas, however it does apply to our Bistro and any other social spaces. 

We ask all members visiting the Bistro to limit their group to a maximum of 6 adults from upto 2 households. 

For all of our sport and fitness activities we ask members to follow the existing guidance for those areas. 

How do I leave feedback about my visit?

Our team are doing their upmost to make sure everyone’s visit is safe, clean, friendly and fun. If you have any feedback on your visit please let us know. You can email hello@oriam.hw.ac.uk or use our feedback form.

Oriam Complaint Procedure

ACTIVITIES

Which activities are currently available?

Activities will be gradually phased in as we settle in to the ‘new normal’ and all activities must be pre-booked. We will update everyone as we add new activities. We will follow the guidance from each governing body on set-up, equipment and numbers. 

Current available activities are:

  • Fitness sessions
  • Group Exercise classes
  • 5 & 7-a-side football
  • Squash (own equipment, solo practice or same household)
  • Badminton (own equipment, on-court playing bubbles)

How Do I book an activity?

If you are a current member you are welcome to book an activity online, via our new app or by phone. Our new Oriam App is a convenient way to manage all of your activities on the go. To login to the app or online you will need your email address and password. If you have any difficulties logging-in please try the ‘forgotten password’ link or you can call or email reception for assistance during opening hours.

Please remember to cancel your booking if for any reason you are unable to attend. This may give another member the opportunity to go to an activity and we will be using our booking system as part of our track & trace protocols so attendance will be closely monitored. 

Which Group Exercise classes are available?

We are excited to be offering a new range of classes, led by our amazing inhouse team of instructors. We have suspended our Les Mills classes for now to help minimise the number of visiting instructors on-site and reduce overhead costs. Many of our new classes will offer the friendly active format you are familiar with. check out the current timetable here

What is available in the fitness suite?

Our main fitness suite has been adapted to keep everyone safe and happy during a workout. 

  • full range of equipment available. New layout for social distancing.
  • Pre-booking essential
  • sessions set to 1 hour bookings. No extensions for late arrivals.
  • Maximum capacity: 35 members per hour. 
  • Allocated time for deep cleaning between bookings.
  • One way system in place.
  • Additional cleaning stations available for member use.

What about group or team sports?

We are excited to welcome back local teams for regular training, as and when it is safe to do so. 

Here is our current guidance on team sports and if you are interested in booking your team in for training sessions please email the bookings team. 

MEMBERSHIP

What if I am not ready to return to Oriam?

We completely understand! Not everyone is going to feel they are ready to return to the facilities. Oriam is still here for you, we will continue to post a variety of health and fitness tips online to try at home and our team are here to answer any questions you might have. You can contact membership@oriam.hw.ac.uk if you have any questions about your current membership. 

I am not a current member how do I join up?

Interested in joining us? We are open to new members now. Check out our memberships page for more information or you can contact our membership team to book an appointment. membership@oriam.hw.ac.uk

We are now open to non-member visitors with pay-as-you-go charges for each activity. Every visitor must register attendance to complete track and trace and make payment before starting the session.

BISTRO

What are the Bistro opening hours?

The Bistro is currently open 

From Monday 28th September the opening hours are:

Weekdays // 08:30 – 15:30

Weekends // 08:30 – 14:00

Do i need to track & trace at the Bistro?

Yes, at the moment we ask all visitors to the Bistro to complete the track & trace form on arrival.

We also ask all visitors to now follow the ‘rule of 6’ and limit their group to a maximum of 6 people from upto 2 households.

What is on the menu at the Bistro?

  • Teas, coffees and light snacks.
  • Breakfast Rolls, soup, sandwiches, paninis and more. 

LAST UPDATED: 24/09/2020

  • Casual Sport  (Basketball, Table Tennis, Futsal)

  • Changing Rooms & Showers

  • Walk-in bookings

  • Reception retail and hire equipment

  • Strength & Conditioning suite

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