Oriam have now had sign off from the University to process student membership refunds. We will be providing a refund for any live student membership at the time of the closure, from Friday 20th March. In discussion with the Sports Union we have agreed to refund memberships using a pro-rata calculation based on the number of teaching weeks lost due to the Covid-19 closure.

To ensure we can refund all members in a safe, secure and consistent manner we have created a secure and authenticated form which you can use to confirm the detail of the bank account that you would like the refund paid into. 

COMPLETE THE FORM HERE

Please ensure you request a refund using this form, this will be the only way student membership refunds will be accepted.

This form will officially close at midnight (GMT) on Thursday 30th July 2020. We will be unable to accept details for any further refunds after this date so please act now before it’s too late.

Important Information
  • Please do not submit this form more than once.
  • You can provide details for a UK or non-UK bank account however please be aware that payments to non-UK accounts may take longer to process. We, therefore, recommend using a UK bank account if possible.
  • For UK bank accounts you will require your Student Number, the name of the Bank and your sort code and account number.
  • For non-UK bank accounts, you will need some additional information: 
    • Postal address of Bank
    • Your full name as it appears on your bank statement,
    • Your home address (this must be the same address that the bank account is registered to)
    • SWIFT code (or SWIFTBIC, as it’s sometimes known) of the Bank
    • IBAN (International Bank Account Number) this is required for European countries only
    • Routing number/clearing number or other information that may be required by your country (for non – EU countries)
    • The currency of your bank account
  • To ensure your refund can be processed please complete the form accurately. Incorrect information could delay or prevent your refund.
  • You must provide your details using this form. We are not able to accept bank details provided by email or other means.
  • Please check the comprehensive frequently asked question section below before contacting us directly.
  • Due to our current remote working arrangements and the large number of refunds to be processed it may take us longer to reply to any direct contact so please refer to the FAQs below. 

Why are we refunding in this way?

  • We want to ensure that we can process all student membership refunds in a consistent manner. By requesting your bank account details through a secure and authenticated form, we can ensure that we deposit the refund into the correct bank account and provide a simple and secure way to refund all our student members.

Are my details secure?

  • Yes, we are using an authenticated form with limited access. Once refunds are processed, the data collected will be deleted.

I do not want to use the form, can I just email you my details?

  • Unfortunately, we cannot accept bank details sent via email. We can assure you that the authenticated form is a safe and secure way to share these details and will allow us to process your refund securely.

Do I need a UK Bank Account?

  • No, you can provide details for a UK or non-UK Bank Account however please be aware that payments to non-UK Accounts may take longer to process. We therefore recommend using a UK Bank Account if possible.

How long does it take to complete the form?

  • The form is easy and quick to complete.
  • For UK bank accounts you will require your student number, the name of the Bank and your sort code and account number. For non-UK bank accounts, you will also need the postal address and the SWIFT code (or SWIFTBIC, as it’s sometimes known) of the Bank as well as the IBAN (International Bank Account Number) of the account.

What information is required to complete the form?

  • For UK bank accounts you will require your student number, the name of the Bank and your sort code and account number.
  • For non-UK bank accounts, you will need the following additional information: 
    • The complete postal address of Bank
    • your full name as it appears on your bank statement,
    • Your home address (this must be the same address that the bank account is registered to)
    • SWIFT code (or SWIFTBIC, as it’s sometimes known) of the Bank
    • IBAN (International Bank Account Number) this is required for European countries only
    • Routing number/clearing number or other information that may be required by your country (for non – EU countries)
    • The currency of your bank account

I have inputted incorrect information into the form. What happens now?

  • The form can only be submitted once. If you have entered incorrect information please contact membership@oriam.hw.ac.uk

When should I expect to receive the refund after I have completed the form?

  • Once the form closes on Thursday 30th July 2020 we will then aim to process all refunds around Friday 31 August 2020. Thank you for your patience and understanding.

Can I be refunded sooner?

  • To ensure a fair and consistent approach to student refunds we are unable to process individual refunds.

Can I request a refund when someone paid on my behalf?

  • Yes. All students with a live Oriam membership can provide details no matter the method of payment.

I paid with cash, can I still be refunded this way?

  • Yes. All students with a live Oriam membership can provide details no matter the method of payment.

How much will I be refunded?

In partnership with the Heriot-Watt Sports Union we have agreed student memberships will be refunded using a pro-rata calculation based on the number of teaching weeks lost due to the Covid-19 closure of Oriam.

The following refund amounts will be given:

Student Gold – £15.75

Student Silver – £13.25

Student Bronze Semester Two – £18.17

Will I receive a notification when my refund has been processed?

Yes, you will be emailed a BACS Remittance advice notice when payments have been processed.

I have a Staff, Community, Associate, Senior or other non-student membership, what happens now?

Thank you for your patience during this unprecedented period of uncertainty. We have been working hard behind the scenes to find the most effective solution to ensure that no member misses out due to our suspension of user activity in line with Government measures to contain the spread of Covid-19.

Non-student members who have an active Direct Debit membership.

The next DD payment that we were scheduled to collect was on 1 April 2020. This payment, and any further payments, will not be collected until we reopen. Your membership expiry date will be amended and any lost time (calculated from Friday 20 March) will be added. No action is required from you.

Non-student members who have paid upfront for their membership.

We have frozen all memberships and members will receive the equivalent time they have lost when we reopen. We will calculate this time lost from Friday 20 March. Your membership expiry date will be amended and no action is required from you.