In response to the government announcement, we can now outline the impact that the existing restrictions will have on our facilities and services. We will continue to ensure all members and users are communicated with clearly and effectively to outline any possible impact to their service and what alternative solutions we can provide to deliver as consistent a service as possible.

Oriam Fitness Suite

The gym will remain open. All fitness slots can be viewed and booked online or via the Our Oriam app.

Facility operational times will be reviewed every 2 weeks and re-communicated if changed.

Current fitness suite operational hours:

Saturday & Sunday 0800-1800

Monday – Friday 0630-2100

Group Exercise Classes

From Saturday 10^th October we will be moving to an alternative, on-line, group exercise service.  A new on-line timetable is now live and bookings can be made as normal on-line or via the Our Oriam App.

Casual Sport

From Saturday 10th October we will be following sport specific guidance on casual sport which will be restricted to a maximum of 6 people per booking from a maximum of 2 households. Bookers will be required to prove all players are from 2 households only and all players must complete our track and trace process.

Bistro

The Oriam Bistro will remain open, offering light bites and takeaway options. Customers are expected to wear a mask when not seated, adhere to social distancing measures, and restrict their groups to a maximum of 6 people from a maximum of 2 households. Customers are also required to complete track and trace anytime they visit the Bistro. Current opening hours are:

Monday – Friday 0830-1530* and weekends 0830-1400

*The Bistro will be closed from 1pm on Tuesday 13^th October for service delivery training.

Group Sport

In line with the updated sportscotland guidance, we can now outline the impact the restrictions may have on our facilities and services to our group sport users.

From Saturday 10^th October, group sport bookings will be restricted to the following groups:

• Under 18 age groups
• Performance sport groups as defined in the resumption of performance sport guidance published by sportscotland or guidance published by the respective National Governing Body for Sport

We will be in contact with groups individually to assess whether they fall into either of the above categories, and if so, what their sessions will look like from Saturday 10th October.

We may look to review facility operational hours, and this could impact on existing session times. However, we will work with all groups who fall into the above categories to ensure we are able to deliver their session(s).

Any groups that do not fall into the above categories, will have the opportunity to either:

• Keep their session(s) and adjust to a non-contact format, this applies to outdoor facilities only
• Move their session(s) to a date beyond the 2nd November
• Cancel their session(s)

In accordance with government guidance we are required to Track and Trace our visitors. As a member we will use your booking details as the track and trace information. Please note this will not be shared unless contacted by Test and Protect Scotland and will not be shared after a period of 21 days.

If you are visiting Oriam but are not a member there is QR codes available that must be scanned on arrival. These details will also be kept for a period of 21 days and not shared unless Oriam is contact by Test and Protect Scotland.

We will not be using our Track and Trace details for marketing or sales purposes and we will not shared this with an external company who are not Test and Protect Scotland.

For further details on GDPR see our privacy policy or contact Hello@oriam.hw.ac.uk  

Our team have been working hard behind the scenes and we have made a video to help guide you through some of the changes we’ve made ready to re-open as soon as we can!

We are excited to see you soon! Our team have been on furlough over the past few months, however we are now back and busy working behind the scenes to get things ready for your return.

We are delighted to share some initial details of how we are planning to welcome members and users back to our facilities in both a safe and responsible way, and in line with Government guidelines.

Customer Safety and Hygiene Standards

We will have strict social distancing and personal hygiene measures in place to ensure members, users and staff have a safe, clean and comfortable experience.

Our Oriam: Unlocked

We are working towards re-opening Oriam in August. As soon as the Government announces that indoor gyms and sports centres can re-open we will mobilise in line with that guidance. Our re-opening plan will be likely to include the following measures:  

• One, pre-booked,60 minute gym session per member per day  
• Bookable group exercises classes (limited daily offering available both indoors and outdoors) 
• Bookable casual sport session, possible limited activities depending on government guidelines
• Please bring a pre-filled drinks bottle as water dispensers may not be available when we re-open.

Please note: Changing rooms and showers may not be available when the facility re-opens.

Opening Times

We will be adjusting our opening times and pre-booking your fitness sessions will be mandatory. This allows us to control the flow of people in and out the facility to keep you and our staff safe. Please refer to our website, or the new Our Oriam app, for changes in our opening times and any facility updates.

Membership Reinstatement

Please be assured we’ll be writing out to members to notify them when their membership will be unfrozen. We’ll also provide advance notice of when your direct debit payments will resume. This email is not your notice, just an update to keep you in the loop. Once your membership is unfrozen, you’ll be able to book activities and visit the facility immediately.

I’m not ready to return to Oriam just yet – what can I do?

That’s OK! We understand that returning to our facilities may not feel right for everybody yet. Members not ready to restart their membership yet have the option to keep their membership frozen for a further month. Information on this process will be sent to all members in the comings days.

I have cancelled my direct debit – can I re-join?

We are aware that some members may have cancelled their direct debit with their bank. Once we have re-opened the membership department will be available to help you get your direct debit reinstated and your membership back up and running again.  You can email membership on membership@oriam.hw.ac.uk or call on 0131 451 8417.

Download Our Oriam App 

During lock down we have been able to create and launch our brand new Our Oriam app. This is a great tool to be able to book the gym and classes and for members to keep up to date with Oriam facility news and updates. See image below for more details on how to download our app.

Things are moving quickly now at Oriam. We will continue to keep you updated via our website, social media channels and further email updates.

Stay safe and stay active. 

Oriam have now had sign off from the University to process student membership refunds. We will be providing a refund for any live student membership at the time of the closure, from Friday 20th March. In discussion with the Sports Union we have agreed to refund memberships using a pro-rata calculation based on the number of teaching weeks lost due to the Covid-19 closure.

To ensure we can refund all members in a safe, secure and consistent manner we have created a secure and authenticated form which you can use to confirm the detail of the bank account that you would like the refund paid into. 

COMPLETE THE FORM HERE

Please ensure you request a refund using this form, this will be the only way student membership refunds will be accepted.

This form will officially close at midnight (GMT) on Thursday 30th July 2020. We will be unable to accept details for any further refunds after this date so please act now before it’s too late.

Important Information

• Please do not submit this form more than once.
• You can provide details for a UK or non-UK bank account however please be aware that payments to non-UK accounts may take longer to process. We, therefore, recommend using a UK bank account if possible.
• For UK bank accounts you will require your Student Number, the name of the Bank and your sort code and account number.
• For non-UK bank accounts, you will need some additional information: 
  • Postal address of Bank
  • Your full name as it appears on your bank statement,
  • Your home address (this must be the same address that the bank account is registered to)
  • SWIFT code (or SWIFTBIC, as it’s sometimes known) of the Bank
  • IBAN (International Bank Account Number) this is required for European countries only
  • Routing number/clearing number or other information that may be required by your country (for non – EU countries)
  • The currency of your bank account
• To ensure your refund can be processed please complete the form accurately. Incorrect information could delay or prevent your refund.
• You must provide your details using this form. We are not able to accept bank details provided by email or other means.
• Please check the comprehensive frequently asked question section below before contacting us directly.
• Due to our current remote working arrangements and the large number of refunds to be processed it may take us longer to reply to any direct contact so please refer to the FAQs below. 

Why are we refunding in this way?

• We want to ensure that we can process all student membership refunds in a consistent manner. By requesting your bank account details through a secure and authenticated form, we can ensure that we deposit the refund into the correct bank account and provide a simple and secure way to refund all our student members.

Are my details secure?

• Yes, we are using an authenticated form with limited access. Once refunds are processed, the data collected will be deleted.

I do not want to use the form, can I just email you my details?

• Unfortunately, we cannot accept bank details sent via email. We can assure you that the authenticated form is a safe and secure way to share these details and will allow us to process your refund securely.

Do I need a UK Bank Account?

• No, you can provide details for a UK or non-UK Bank Account however please be aware that payments to non-UK Accounts may take longer to process. We therefore recommend using a UK Bank Account if possible.

How long does it take to complete the form?

• The form is easy and quick to complete.
• For UK bank accounts you will require your student number, the name of the Bank and your sort code and account number. For non-UK bank accounts, you will also need the postal address and the SWIFT code (or SWIFTBIC, as it’s sometimes known) of the Bank as well as the IBAN (International Bank Account Number) of the account.

What information is required to complete the form?

• For UK bank accounts you will require your student number, the name of the Bank and your sort code and account number.
• For non-UK bank accounts, you will need the following additional information: 
  • The complete postal address of Bank
  • your full name as it appears on your bank statement,
  • Your home address (this must be the same address that the bank account is registered to)
  • SWIFT code (or SWIFTBIC, as it’s sometimes known) of the Bank
  • IBAN (International Bank Account Number) this is required for European countries only
  • Routing number/clearing number or other information that may be required by your country (for non – EU countries)
  • The currency of your bank account

I have inputted incorrect information into the form. What happens now?

• The form can only be submitted once. If you have entered incorrect information please contact membership@oriam.hw.ac.uk

When should I expect to receive the refund after I have completed the form?

• Once the form closes on Thursday 30th July 2020 we will then aim to process all refunds around Friday 31 August 2020. Thank you for your patience and understanding.

Can I be refunded sooner?

• To ensure a fair and consistent approach to student refunds we are unable to process individual refunds.

Can I request a refund when someone paid on my behalf?

• Yes. All students with a live Oriam membership can provide details no matter the method of payment.

I paid with cash, can I still be refunded this way?

• Yes. All students with a live Oriam membership can provide details no matter the method of payment.

How much will I be refunded?

In partnership with the Heriot-Watt Sports Union we have agreed student memberships will be refunded using a pro-rata calculation based on the number of teaching weeks lost due to the Covid-19 closure of Oriam.

The following refund amounts will be given:

Student Gold – £15.75

Student Silver – £13.25

Student Bronze Semester Two – £18.17

Will I receive a notification when my refund has been processed?

Yes, you will be emailed a BACS Remittance advice notice when payments have been processed.

I have a Staff, Community, Associate, Senior or other non-student membership, what happens now?

Thank you for your patience during this unprecedented period of uncertainty. We have been working hard behind the scenes to find the most effective solution to ensure that no member misses out due to our suspension of user activity in line with Government measures to contain the spread of Covid-19.

Non-student members who have an active Direct Debit membership.

The next DD payment that we were scheduled to collect was on 1 April 2020. This payment, and any further payments, will not be collected until we reopen. Your membership expiry date will be amended and any lost time (calculated from Friday 20 March) will be added. No action is required from you.

Non-student members who have paid upfront for their membership.

We have frozen all memberships and members will receive the equivalent time they have lost when we reopen. We will calculate this time lost from Friday 20 March. Your membership expiry date will be amended and no action is required from you.